Refund policy
14-Day Money-Back Guarantee
If you aren't completely satisfied with your purchase, eligible devices returned within 14 days of delivery qualify for a refund of the purchase price (excluding shipping and handling charges), (Subject to terms and conditions below)
To initiate a return, please contact our support team directly at support@reliefband.au.
Refund Policy Terms and Conditions
Eligible Devices: Reliefband® Premier, Premier + and Sport. (Rechargeable Models are eligible for refund), Accessories.
Exclusions: Reliefband® Flex, 50 Hours, and Classic (Non-rechargeable models), Conductivity Gel, and Shipping and Handling Charges. Free or promotional items are also excluded.
Purchases Must Be Direct: This policy applies exclusively to orders placed directly through reliefband.au or downunderpilotshop.com.au. For purchases made through third-party retailers or Amazon, please contact them directly.
How to Return Your Device
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Email Support (Within 14 Days): Email support@reliefband.au within 14 days of receiving your order to request a Refund on eligible products.
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Pack Your Return: Include the device, all original accessories, the original receipt/packing slip, and the original undamaged packaging showing the UPC barcode. (Note: Missing accessories will be deducted from your refund). The Product and packaging must be in original, undamaged condition to be eligible for refund.
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Ship Your Item: RETURNS MUST BE POSTMARKED WITHIN 14 DAYS OF RECEIVING YOUR ORDER
Write your order number clearly on the outside of the shipping box and mail to:
6 Stinson Cres,
Bankstown Aerodrome,
NSW, 2200
Reliefband is not responsible for return postage.
Key Terms & Conditions
Shipping Fees: Original shipping charges are non-refundable, and customers are responsible for return postage. We recommend using a trackable shipping service, as we cannot be responsible for lost or damaged return packages.
Processing Time: Please allow up to 4 weeks from the date we receive your return for your refund to be processed to your original payment method.
Regional Availability: This policy applies exclusively to purchases made and delivered within Australia and New Zealand.
Discretion: Items returned without an order number or non-qualifying products may be rejected and sent back at the customer’s expense. Refunds are also subject to the condition of the returned product.
Questions?
We're here to help! Reach out to us anytime at support@reliefband.au.